Terms and Conditions for Accord Garage Doors

Effective Date: December 1, 2024

Welcome to Accord Garage Doors! These Terms and Conditions (“Terms”) govern your use of our website, https://accdoor.net/, and any services we provide, including but not limited to garage door installation, repair, and consultation. By using our website or submitting your contact information through the contact form, you agree to be bound by these Terms. Please read them carefully.

If you do not agree with these Terms, you should not use our website or services.

1. Services Provided

Accord Garage Doors provides professional garage door services, including installation, repair, and maintenance. When you use our website to submit an inquiry through the contact form, we will respond to your request and schedule a service appointment based on your needs.

Services include:

  • Garage door installation
  • Garage door repair
  • Garage door maintenance
  • Consultations and assessments

We reserve the right to change or modify the services offered at any time, without prior notice. Service availability may depend on your location and the specifics of the requested service.

2. User Responsibilities

By using our website, you agree to the following responsibilities:

  • Accurate Information: You agree to provide accurate and up-to-date information when submitting the contact form, including your full name, email address, phone number, and message.
  • Non-Commercial Use: Our website and services are intended for personal use only. You may not use our site or services for any illegal, fraudulent, or commercial activities without our express consent.
  • Compliance: You agree to comply with all applicable laws and regulations when using our website and services.

3. Service Scheduling

When you submit your contact form or request an appointment, you are initiating a request for our services. The following terms apply to service scheduling:

  • Appointment Confirmation: We will contact you via email or phone to confirm the date and time of your appointment. All service appointments are subject to availability.

4. Cancellation and Rescheduling Policy

We understand that sometimes plans change, and we strive to be as accommodating as possible. However, we ask that you please review our cancellation and rescheduling policy to ensure fairness to both parties.

  1. Free Consultations
    • All consultations for garage door repair or installation are provided free of charge. This includes an initial assessment, estimate, and quote.
  2. Cancellation and Rescheduling
    • If you need to cancel or reschedule an appointment for a scheduled garage door repair or installation, please notify us at least 48 hours before your scheduled appointment. Failure to do so may result in a cancellation fee (if applicable).
    • Cancellations made within 48 hours of the scheduled appointment may incur a cancellation fee of 20% of the total quoted price for the service or a flat fee of $50. This fee helps cover administrative costs and time lost in scheduling.
  3. Rescheduling Policy
    • You may reschedule your appointment at no additional charge as long as you give 48 hours’ notice. Reschedules made within 48 hours of the appointment may incur a fee of 10% or $25 of the quoted price.
    • If you reschedule the same service more than 2 times, we reserve the right to require a non-refundable deposit for future bookings.
  4. Delays
    • We strive to provide timely services; however, delays may occur due to weather, traffic, or other unforeseen circumstances. If we are unable to meet your scheduled appointment, we will inform you as soon as possible and reschedule.
  5. No-Show Fee
    • If no one is available at the location to provide access to the garage door on the day of the scheduled appointment (a “no-show”), a no-show fee of $50 will be charged. This fee applies regardless of the reason for the missed appointment.
  6. Emergency Services
    • If you require emergency garage door repair services outside of normal business hours, a $80 emergency service charge may apply. This fee will be discussed and agreed upon before work begins.
  7. Exceptions
    • Cancellations due to unforeseen circumstances (such as medical emergencies or natural disasters) may be exempt from cancellation fees at our discretion. Please contact us as soon as possible if this occurs.
  8. Refunds
    • Any deposits paid for services (if applicable) may be refunded if the cancellation is made at least 48 hours before the scheduled appointment. If you cancel within 48 hours, the deposit will be non-refundable.

5. Payment and Pricing (if applicable)

If any payment is required for our services (e.g., deposits, service fees), the following conditions will apply:

  • Pricing: Pricing for services will be provided upfront via a quote. This quote will include an estimated cost for the requested services and any additional charges.
  • Payment Methods: We accept cash and check for payment of services rendered.
  • Payment Terms: Payment is due upon completion of the service unless otherwise agreed upon. Invoices for services will be provided, and payments should be made as per the terms specified.
  • Refunds: If you are dissatisfied with our services, please contact us within 7 days of service completion to request a resolution. Refunds will be issued at our discretion and may be subject to certain conditions.

6. Intellectual Property

All content on our website, including text, images, logos, graphics, and videos, is owned by Accord Garage Doors or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content from our website without prior written permission.

7. Limitation of Liability

  1. Service Limitation
    • Our liability for any garage door repair, installation, or related services is limited to the total amount paid by the customer for the specific service or repair. In no event shall our liability exceed the price of the service or repair performed.
  2. No Liability for Indirect or Consequential Damages
    • We shall not be liable for any indirect, incidental, special, or consequential damages, including, but not limited to, loss of income, loss of use, property damage, or personal injury, arising out of or in connection with the provision of our services, even if we have been advised of the possibility of such damages.
  3. Damages Due to Pre-existing Conditions
    • We are not liable for any damages, malfunctions, or safety issues that arise due to pre-existing conditions or issues with your garage door system, including but not limited to issues with the structure, components, electrical systems, or wiring. It is the responsibility of the customer to ensure that the space and environment are suitable for our services.
  4. Customer Responsibility for Property
    • We will take reasonable care when performing services, but we are not responsible for damage to property that is not directly caused by our actions. The customer is responsible for ensuring that the work area is clear of any obstacles or items that could potentially cause damage during the service.
  5. Third-Party Products and Services
    • If your garage door system includes products or parts provided by third parties (e.g., parts from manufacturers or other contractors), we are not liable for defects, failures, or malfunctions of those third-party products. We will, however, assist in providing guidance on warranty claims or repairs where possible.
  6. Force Majeure
    • We shall not be held liable for any delays or failure to perform our services if such delays or failures are caused by events beyond our control, including but not limited to natural disasters, strikes, accidents, pandemics, government restrictions, or any other events that prevent us from completing the service as scheduled.
  7. Warranty Limitations
    • We provide a limited warranty for the services performed and materials supplied, subject to the terms outlined in the warranty section of this agreement. This warranty is limited to the repair or replacement of the faulty work or materials, and does not cover damages or defects caused by misuse, accidents, or neglect.
  8. Exclusions
    • We are not liable for damages resulting from customer negligence, improper maintenance, or failure to follow the recommended usage guidelines for your garage door system.
  9. No Warranty on Estimates
    • Any estimates provided for repairs or installations are based on the information available at the time of the inspection. We do not guarantee that these estimates will cover unforeseen issues that may arise during the course of the work.
  10. Limitations on Claims
    • Any claim arising from the performance of services must be made within 365 days after the completion of the work. Claims made after this period will not be honored.

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which can be found at https://accdoor.net/privacy-policy/. By using our website, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

9. Dispute Resolution

We are committed to resolving any disputes quickly and fairly. If you have an issue with our services, we ask that you first attempt to resolve it through direct communication with us.

  1. Informal Resolution: Contact us at [email protected] to discuss any concerns. We will make reasonable efforts to resolve the issue promptly.
  2. Mediation: If a resolution is not reached within 14 days, we agree to attempt mediation before pursuing any further action. The costs of mediation will be split equally unless otherwise agreed.
  3. Arbitration: If mediation fails, we agree to resolve the dispute through binding arbitration under the rules of AllWin Conflict Resolution. The arbitration will take place in Portland, Oregon, and the decision will be final and binding. The costs of arbitration will be borne by the losing party, unless otherwise decided by the arbitrator.
  4. Legal Action: If arbitration does not resolve the issue, either party may seek legal action in the courts of Vancouver, Washington.
  5. Class Action Waiver: By using our website or services, you agree that any dispute arising from or related to your use of our website or services will be resolved on an individual basis. You waive the right to participate in any class action, representative action, or group litigation. You also waive the right to a jury trial and agree that any legal claims will be handled individually, either through arbitration or individual litigation, as specified in our dispute resolution provisions.
  6. Time Limits: Any claims must be made within one year from the date the issue arose. After this period, both parties waive the right to bring a claim regarding the dispute.

10. Changes to Terms and Conditions

We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this page periodically for any updates.

By continuing to use our website or services after such changes are posted, you agree to be bound by the updated Terms and Conditions.

11. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Email: [email protected]